Frequently asked questions

Vanbowchairs only uses high quality raw materials to improve durability: Premium PU/PVC leather, solid metal frame and high-density foam. All materials are certificated safe and sturdy.

The parcel will be sent by UPS or FedEx. Normally, it will take 7 business days to arrive you. Delivery details will be provided in your confirmation email. But due to the affect of COVID - 19, the shipping may delay for 3-5 days, pls wait patiently. Thanks for your understanding.

Vanbowchairs accepts PayPal and credit card. We are going to open apple pay, google pay and other payment methods.

You can Email us to cancel the order.

By the way, orders are unable to be canceled once they have been shipped. (We usually package it in 1-3 days)

You can track order in user center. If you don't log in, please Sing Up first.

We usually send an email notifications to you when a shipping number comes out. If you don't get your dispatch email (don't forget to check those junk folders), please Leave A Message to us. We will help you figure it out in 24 hrs.

Sorry for this.

Pls Contact us with a description of the issue and also attach images that clearly show us the problem.

If you must return an order, we’re glad to help. please email us and we’ll handle it right away.

Absolutely. You can exchange for up to 30 days (pls make sure the chair is free of use marks) after shipping. And you need to pay the shipping costs.

All orders come with a 1-year automatic warranty.