Top 12 Frequently Asked Questions

Customers can track order in user center. If you don't log in, please Sing Up first.

We usually send an email notifications to you when a shipping number comes out. If you don't get your dispatch email (don't forget to check those junk folders), please Leave A Message to us. We will help you figure it out in 24 hrs.

Customers can change a shipping address or an item after ordering in 1-3 days. If you need more help, please Contact Us.

We don't set up a cancel button yet. We are working on it. After that, customers can cancel their order by logging into your account and visiting the [My Orders] page and clicking the cancel order button.

For now, customers can Email us to cancel the order. By the way, orders are unable to be canceled once they have been shipped. (We usually package it in 1-3 days)

You can check your order status by logging into your account and visiting the orders status.(Sign Up) Before a shipping number comes out, customers see the info which is shipping number come out in 1-3 days. And then, it will be changed to a shipping number and can track available.

Contact us with a description of the issue and also attach images that clearly show us broken items or missing parts.

Contact us with a description of the issue and also attach images which clearly show us the quality problem of the item.

Contact us. Any questions, please feel free and let us know.

If your tracking number doesn't work, it could be that your shipping hasn't been picked up yet by the courier or the courier has not scanned it as received.
For COVID-19 outbreak, the couriers and trucks are very limited which has delayed the processing a lot. Please allow up to 5 working days for your tracking number to be logged by the shipping courier.

If there are stains on the surface of the chair, apply some polish on a soft towel and rub the stains until they dissolve. Do not apply the polish directly to the chair.

Please check the page for full details. We made full product descriptions and delivery time is displayed on every item's page.

We accept paypal and credit card. We are going to open apple pay, google pay, and so on. Let us look forward to it.

UPS and FedEx are our shipping partners. Details on Shipping Methods are in our Delivery Information.

If you can not find the answer to your question, leave a Message to us.

Customers can find an instruction menu in carton box and an instructions video on Vanbowchairs YouTube.