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Here are two way can know where are customers order.
One is Log In your account. A shipping number comes out in your order details.
One is Contact Us to ask a shipping number. It may cost a little bit time. We suggest customers tell us order number when you leave a message to us.
We usually send a notification to customer when a shipping number comes out. We suggest the first thing to do is checking your mailbox to ensure you take a notification email or not. If yes, then it's on its way.
We also put our shipping partners link here. Customers can check their status right away.